Privacy Policy
At BhaरBike, operated by Envirolux Biodiesel Private Limited, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and secure your information when you use our mobile application and services.
1. Information We Collect
We collect information to provide a better, safer, and more efficient rental experience:
- Personal Account Details: Name, phone number, email address, and profile picture.
- KYC Documents: Photos of your permanent account number (PAN), Aadhaar card, or Driving License to verify your identity and age before renting.
- Location Data:
- Precise Foreground Location: To show you nearby available vehicles and guide you to rental battery swapping stations.
- Background Location Data: Essential during an active ride to track your route, calculate distance, and ensure emergency safety monitoring even when the phone is locked.
- Transaction Records: Wallet balance recharges, subscription purchases, and payment history (we do not store card numbers or banking passwords; these are securely handled by PCI-DSS compliant payment gateways).
2. How We Use Your Information
- To verify your identity and activate your account.
- To locate vehicles and calculate rental fares based on distance and duration.
- To process payments, wallet top-ups, and refunds.
- To monitor vehicle health, locations, and prevent theft.
- To send you transactional alerts, ride summaries, and support updates.
3. Data Sharing & Security
- We do not sell your personal data to third-party advertisers.
- We share location and identity data with verified payment networks, Mapbox/GPS APIs, and legal authorities only when required for transactions or law enforcement.
- We implement robust security measures (SSL/TLS encryption, secure database environments) to protect your files and personal details against unauthorized access.
4. User Rights & Data Deletion
You have the right to access the personal information we hold about you. You can request a correction of inaccurate data or request the deletion of your account and personal data from our servers. To do so, please contact us at support@bharbike.com.