Refund & Cancellation Policy
This Refund and Cancellation Policy governs the terms of booking cancellations and wallet balance refunds for the BhaरBike mobile application and services, operated by Envirolux Biodiesel Private Limited.
1. Booking Cancellations
- Before unlocking/starting a ride: If you book a bike but decide to cancel the booking before unlocking the vehicle at the station, you will receive a 100% refund of the booking amount directly to your in-app prepaid wallet. No cancellation fees apply.
- After starting a ride: Once a ride has been initiated (vehicle unlocked), the ride cannot be cancelled. You will be charged based on the active ride duration and distance covered until the vehicle is parked and locked at a designated BhaरBike battery swapping station.
2. Wallet Recharge Refunds
- Prepaid wallet recharges are generally intended for use on future rentals and subscription plans.
- If you wish to close your BhaरBike account and request a refund of your remaining wallet balance, please write to our support team at support@bharbike.com.
- Approved wallet balance refunds will be processed and credited back to the original payment source (the credit card, debit card, UPI id, or bank account used for the recharge).
- The refund timeline is typically 5 to 7 working days from the date the request is approved, subject to your bank's processing cycles.
3. Subscription Plan Cancellations
- Subscription plans (Weekly, Daily, or Monthly passes) are active for the designated period and cannot be cancelled or refunded mid-term once they have been used to unlock a vehicle.
- You can disable the "Auto-Renew" setting in your app's subscription dashboard at any time to prevent future billing.
4. Dispute Resolution & Failed Transactions
- If money is debited from your bank account but does not reflect in your in-app prepaid wallet (due to payment gateway or banking connection failures), the amount is automatically refunded by our payment gateway partner to your account within 2 to 3 working days.
- For any other billing disputes, please contact us with your Transaction ID at support@bharbike.com, and we will resolve it within 48 hours.